You might have seen those BOTB competitions online, where people win cars or cash, and wondered how you would actually hear from them if you did win. Many people get curious, and sometimes even a bit cautious, about unexpected phone calls, especially if it is about something as exciting as a prize.
With different scams doing the rounds, it is sensible to know which number BOTB uses to get in touch and what a genuine call feels like. You may also want to double-check how they contact people and what to expect when the phone rings.
Whether you are entering for the first time or just want to stay informed, understanding who is really calling and how to spot genuine contact from BOTB is important. Below, you will find what to look for, how to verify contact, and what to do if anything seems off.
How Can You Tell If A Call Is Really From BOTB?
If you ever get a call saying you have won or been selected by BOTB, it is natural to want to check it is genuine. BOTB typically calls from a UK landline, not from mobiles or withheld numbers. Genuine calls often show a London area code, such as 0207.
During a real call, the caller will introduce themselves clearly, give their name and say they are calling from BOTB. They should never ask for sensitive information such as your bank password, PIN, or any one-time codes. It is normal for them to confirm simple details like your name or the email you used to enter.
The tone of a genuine call is friendly and professional, not pushy. There should be no pressure to make a payment or share card details on the spot. If you are unsure, hang up and call BOTB using the phone number listed on their official website. That way, you know you are speaking to the real team. If something does not feel right, end the call, then check the details before continuing.
If you miss a call, there are straightforward ways to check it was them.
What Should You Do If You Miss A Call From BOTB?
A missed call can leave you wondering if it was good news. Check your call log and see whether the number looks like a UK landline. BOTB often leaves a voicemail when they cannot reach someone, usually with a name and a number to call back.
If there is no voicemail or you are not sure about the number, avoid calling back directly from your call history. Instead, go to the BOTB website, find their contact page, and use the published phone number or email address to get in touch. Let them know you had a missed call and ask whether someone tried to reach you.
Keep your personal details private until you are certain you are talking to the official team. If you prefer not to phone back, you can use the contact form on their site so the conversation stays within verified channels.
If the number you saw looked unusual, such as an overseas code, it helps to know what BOTB normally uses.
Can BOTB Call From International Or Mobile Numbers?
BOTB is a UK-based company, and when they contact winners or entrants it is generally from a UK landline. You will usually see a London area code, such as 0207.
International or mobile numbers are not standard practice for BOTB when calling winners. If you receive a call about BOTB from a mobile or from overseas, treat it cautiously. End the conversation if you feel unsure, look up the contact details on the official website, and reach out to confirm whether the call was genuine.
Prefer not to rely on phone calls at all? There are other official ways to make contact and verify messages.
Alternative Official BOTB Contact Methods And Where To Find Them
If phone calls are not your thing, BOTB offers other official routes. Email is commonly used, and the correct customer service address is listed on the Contact Us page of the official website. Check that any email you receive matches the domain shown there and be wary of lookalike addresses.
The online contact form on their site is a simple way to send an enquiry straight to the team. Add the details you want to confirm and wait for a reply from their official email address. For formal correspondence, the website also lists a postal address if you prefer a paper trail.
Social media can be useful for updates and quick questions, but stick to verified profiles. Avoid sharing personal or payment details in direct messages and watch out for accounts that mimic the brand without verification.
If a message or call still does not feel right after checking these routes, it is worth reporting what happened.
How To Report A Suspicious Call Claiming To Be From BOTB
If something about a call does not sit well with you, make a note of the phone number, the time and date, and anything the caller said. Do not share personal information.
Let BOTB know using the official contact details on their website. Email them or use the contact form and include the number that called you, plus a short description of what was said. This helps them check whether it was genuine and take action if needed.
It is also sensible to report the call to Action Fraud, the UK’s national reporting centre for fraud and cybercrime, at actionfraud.police.uk or by phoning 0300 123 2040. Your phone provider can advise on blocking the number and keeping similar calls at bay.
Staying cautious, using contact details from the official website, and reporting anything suspicious will help you tell real BOTB calls from imitations with confidence. For free, confidential help with staying in control of your play, visit begambleaware.org or call the National Gambling Helpline on 0808 8020 133.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.